Shadex

Privacy Policy

Effective Date: June 26th, 2026

Welcome to Shadex.

This Privacy Policy explains how Shadex Team ("Shadex," "we," "our," or "us") collects, uses, stores, shares, and protects your personal information when you access or use the Shadex mobile application, website, and related services (collectively, the "Service").

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using the Service.

1. Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected through the Service, including when you:

  • create an account;
  • complete your profile;
  • communicate with other users;
  • purchase subscriptions or digital products;
  • contact customer support;
  • participate in promotions or surveys;
  • access our website or mobile applications.

This Privacy Policy does not apply to third-party websites, applications, or services that are not operated by Shadex.

2. Information We Collect

Depending on how you use the Service, we may collect the following categories of information.

2.1 Account Information

When you register, we may collect:

  • name or nickname;
  • email address;
  • login credentials;
  • authentication information;
  • profile photo;
  • date of birth;
  • gender;
  • language preference;
  • country or region.

Where available, you may choose to register through third-party authentication providers such as Google Sign-In.

2.2 Profile Information

You may voluntarily provide information such as:

  • biography;
  • interests;
  • hobbies;
  • relationship preferences;
  • photographs;
  • videos;
  • profile tags;
  • other profile details you choose to share.

This information may be visible to other users depending on your privacy settings and how you use the Service.

2.3 User Content

We collect content that you submit through the Service, including:

  • chat messages;
  • photographs;
  • videos;
  • virtual gift interactions;
  • profile updates;
  • reports submitted to our moderation team;
  • customer support communications.

We process such content for the purpose of providing the Service, enforcing our Terms of Service, improving user safety, and complying with legal obligations.

2.4 Purchase Information

If you purchase digital products or subscriptions, we may receive information relating to the transaction, including:

  • subscription status;
  • purchased products;
  • transaction identifiers;
  • purchase date;
  • currency;
  • payment confirmation.

Shadex does not collect or store your complete payment card information when payments are processed through Google Play or other authorized payment providers.

Payment processing is handled by the applicable payment platform in accordance with its own privacy practices.

2.5 Device Information

We may automatically collect information about the device you use to access the Service, including:

  • device model;
  • operating system;
  • device language;
  • app version;
  • unique device identifiers;
  • IP address;
  • mobile network information;
  • crash reports;
  • diagnostic information.

This information helps us maintain the security, stability, and performance of the Service.

2.6 Usage Information

We automatically collect information regarding your interaction with the Service, including:

  • login activity;
  • session duration;
  • pages viewed;
  • features used;
  • search activity;
  • interactions with other users;
  • subscription activity;
  • gift activity;
  • content unlock activity;
  • customer support interactions.

Usage information is used to improve user experience, detect abuse, personalize recommendations, and analyze product performance.

2.7 Cookies and Similar Technologies

Where applicable, we and our service providers may use cookies, SDKs, pixels, local storage, and similar technologies to:

  • authenticate users;
  • remember preferences;
  • improve security;
  • analyze traffic;
  • measure advertising performance;
  • prevent fraud;
  • improve functionality.

You may manage certain cookie preferences through your device or browser settings where available.

2.8 Information from Third Parties

We may receive information from trusted third-party partners, including:

  • identity verification providers;
  • analytics providers;
  • payment providers;
  • customer support platforms;
  • fraud prevention services;
  • advertising partners (where permitted by applicable law).

Such information is used only for purposes consistent with this Privacy Policy.

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

  • create and manage user accounts;
  • provide matching and communication features;
  • deliver subscriptions, Tokens, virtual gifts, and premium features;
  • process transactions;
  • provide customer support;
  • personalize user experience;
  • improve platform functionality;
  • maintain platform security;
  • detect spam, fraud, scams, and abuse;
  • investigate reports of misconduct;
  • moderate user-generated content;
  • comply with legal obligations;
  • enforce our Terms of Service;
  • communicate service updates and important notices.

Where required by applicable law, we rely on appropriate legal bases for processing personal information, including contractual necessity, legitimate interests, legal obligations, and user consent.

4. AI-Assisted Safety and Content Moderation

To help maintain a safe and trustworthy community, Shadex may use automated systems, including artificial intelligence and machine learning technologies, to identify content or behavior that may violate our Terms of Service or applicable laws.

These technologies may assist in detecting:

  • spam;
  • fraudulent activity;
  • abusive behavior;
  • scams;
  • account compromise;
  • illegal content;
  • Child Sexual Abuse Material (CSAM);
  • other harmful or prohibited content.

Automated tools may flag content for further review. Final enforcement decisions may involve human moderators where appropriate.

Shadex does not use automated moderation as the sole basis for decisions where applicable law requires meaningful human review.

5. Child Safety

Shadex is intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a user is under the age of 18, we may take one or more of the following actions without prior notice:

  • suspend or permanently terminate the account;
  • remove associated content;
  • restrict access to the Service;
  • delete personal information where required by applicable law.

Shadex maintains a zero-tolerance policy toward Child Sexual Abuse Material (CSAM), Child Sexual Abuse and Exploitation (CSAE), grooming, trafficking, or any activity that exploits or endangers minors.

To protect users and comply with applicable laws, we may:

  • investigate reports submitted by users;
  • use automated technologies to detect illegal or harmful content;
  • review reported content through trained moderators;
  • preserve information where legally required;
  • report suspected violations to appropriate law enforcement authorities or other competent organizations where required by law.

Users are encouraged to report suspected child exploitation through the in-app reporting feature or by contacting our safety team.

6. How We Share Information

We do not sell your personal information.

We may share personal information only in the following circumstances:

6.1 Service Providers

We work with trusted third-party service providers who assist us in operating the Service, including providers of:

  • cloud hosting;
  • customer support;
  • payment processing;
  • analytics;
  • fraud prevention;
  • content delivery;
  • security monitoring;
  • crash reporting.

These providers may access personal information only as necessary to perform services on our behalf and are contractually required to protect such information.

6.2 Payment Providers

Purchases of subscriptions, Tokens, virtual gifts, or other digital products may be processed through authorized payment platforms such as Google Play Billing.

Payment providers process payment information in accordance with their own privacy policies.

Shadex generally receives transaction confirmations rather than full payment card information.

6.3 Legal Requirements

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • comply with applicable laws or regulations;
  • respond to lawful requests from courts or governmental authorities;
  • enforce our Terms of Service;
  • investigate suspected fraud or illegal activity;
  • protect the rights, safety, or property of Shadex, our users, or the public.

6.4 Business Transfers

If Shadex is involved in a merger, acquisition, financing, corporate restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

6.5 With Your Consent

We may share your information in additional circumstances where you have expressly authorized or requested such sharing.

7. International Data Transfers

Because Shadex operates internationally, your personal information may be transferred to, processed, and stored in countries other than the country in which you reside.

These countries may have different data protection laws.

Where required by applicable law, we implement appropriate safeguards for international data transfers, including contractual protections or other lawful transfer mechanisms.

By using the Service, you acknowledge that your information may be transferred internationally in accordance with this Privacy Policy.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • provide the Service;
  • maintain user accounts;
  • fulfill contractual obligations;
  • comply with legal requirements;
  • resolve disputes;
  • enforce our Terms of Service;
  • detect fraud and abuse;
  • protect the security and integrity of the Service.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Certain information may be retained for longer periods where required by law or reasonably necessary for legal claims, regulatory obligations, fraud prevention, or platform security.

9. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Our security measures may include:

  • encrypted data transmission using industry-standard protocols;
  • access controls and authentication mechanisms;
  • security monitoring;
  • vulnerability management;
  • employee access restrictions;
  • regular system maintenance and security reviews.

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, Shadex cannot guarantee absolute security of personal information.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us immediately if they believe their account has been compromised.

10. Your Privacy Choices

Depending on your location and applicable law, you may be able to:

  • access certain personal information we hold about you;
  • update or correct inaccurate information;
  • delete your account and certain personal information;
  • withdraw consent where consent is the legal basis for processing;
  • object to or restrict certain processing activities;
  • request a copy of your personal information in a portable format where applicable.

You may also manage certain profile visibility settings directly within the Service.

Please note that exercising certain rights may affect your ability to use some features of the Service.

We may request reasonable verification of your identity before processing privacy-related requests.

11. Your Privacy Rights

Depending on your country, state, or region of residence, you may have certain rights regarding your personal information under applicable privacy laws, including the General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA"), the California Privacy Rights Act ("CPRA"), and other applicable privacy legislation.

Subject to applicable law, you may have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information;
  • request restriction of certain processing activities;
  • object to processing based on our legitimate interests;
  • withdraw consent where processing is based on consent;
  • request a portable copy of your personal information where applicable;
  • lodge a complaint with a competent supervisory authority.

We will respond to verified requests within the timeframes required by applicable law.

To protect your privacy and security, we may request information necessary to verify your identity before processing your request.

California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws.

Subject to applicable law, California residents may have the right to:

  • know the categories of personal information collected;
  • know the categories of sources from which personal information is collected;
  • know the business purposes for collecting personal information;
  • request deletion of certain personal information;
  • request correction of inaccurate personal information;
  • exercise applicable rights without unlawful discrimination.

Shadex does not sell your personal information as the term "sell" is generally defined under the California Consumer Privacy Act.

We also do not knowingly sell or share the personal information of individuals under the age of 18.

European Economic Area (EEA), United Kingdom, and Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal information only where we have an appropriate legal basis, including:

  • performance of a contract;
  • compliance with legal obligations;
  • legitimate interests;
  • protection of vital interests;
  • your consent, where required.

You may withdraw consent at any time where consent is the legal basis for processing.

Withdrawal of consent does not affect the lawfulness of processing conducted before such withdrawal.

12. Cookies, SDKs, and Analytics

Shadex may use cookies, software development kits ("SDKs"), local storage, pixels, and similar technologies to improve the functionality and security of the Service.

These technologies may be used to:

  • remember user preferences;
  • authenticate user sessions;
  • maintain account security;
  • analyze application performance;
  • understand feature usage;
  • detect technical issues;
  • prevent fraud and abuse;
  • improve our products and services.

Some analytics technologies may collect information such as:

  • device type;
  • operating system;
  • application version;
  • session duration;
  • feature interactions;
  • crash diagnostics;
  • approximate geographic region based on IP address.

Where required by applicable law, we will obtain your consent before using certain cookies or similar technologies.

You may manage cookie preferences through your browser or device settings where supported.

Disabling certain cookies or technologies may affect the functionality of some features of the Service.

13. Third-Party Services

The Service may integrate with trusted third-party providers to support its operation.

These providers may include services for:

  • authentication;
  • cloud hosting;
  • payment processing;
  • analytics;
  • customer support;
  • security monitoring;
  • fraud prevention;
  • content delivery.

Examples may include:

  • Google Play Services;
  • Google Play Billing;
  • Google Sign-In;
  • Firebase;
  • Google Analytics for Firebase;
  • Google Cloud Platform (where applicable).

Each third-party provider processes information in accordance with its own privacy policy and applicable legal requirements.

Shadex is not responsible for the privacy practices of third-party services that are not operated or controlled by us.

Users are encouraged to review the privacy policies of any third-party services they choose to use in connection with the Service.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes in applicable laws or regulations;
  • improvements to the Service;
  • changes in our business operations;
  • new product features;
  • enhanced security practices.

When we make material changes, we will provide notice through the Service, our website, or other appropriate communication channels where required by applicable law.

The "Effective Date" at the top of this Privacy Policy indicates when the latest version became effective.

Your continued use of the Service after the updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us.

Shadex Team

General Support: Comingofc@aol.com

Privacy Requests: Comingofc@aol.com

Child Safety Reports: Comingofc@aol.com

We will make reasonable efforts to respond to legitimate privacy inquiries as promptly as practicable and in accordance with applicable law.

Final Statement

By using Shadex, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, disclosure, storage, and processing of your information as described herein.